Frequently Asked Questions

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Are you insured?

Our insurance is the best available. Your home, our service providers and ProClean are included in the coverage. Insurance validation certificates are available upon request.

What if something in my home gets broken?

ProClean realizes the nature of cleaning requires our staff to touch virtually all items within one's home or office. We will notify you as soon as possible if any  damage/loss does occur. Please notify ProClean with 48 hours of the cleaning service with any additional questions. Please contact owner for more information.

How do you access my home?

ProClean must be able to access your home to provide services. We provide two options for your convenience, they are:

  1. ProClean customers can leave a key to their home or key-less entry code to a garage or front door. We take extreme measures to protect each key or key-less entry codes. They are kept safe and secure in our key safe and coded for security.
  2. If it is not possible to leave a key or key-less entry code with ProClean, you may meet the service provider at your residence.  Please refer to our Cancellation Policy should ProClean be unable to access your home.

By far, the most efficient and problem-free way for everyone is for you to give us a key or key pad code. That way you don't have to wait around to meet the service providers.

How many people will clean my home?

Our teams generally consist of one or two service providers, although depending on the workload we may have teams of more than two. When more than one person is at the job, the quoted time -- which was given in labor hours -- is lessened by the number of people. For example, if you were scheduled for a four-hour service and two service providers are assigned to your job, the cleaning should be completed in two hours or four labor hours.

Will I always have the same service provider?

We make every effort to send the same service provider(s) each time. Occasionally there may be a change in service providers due to illness, day off, vacation or they may no longer work for ProClean. Therefore, it is not possible for us to guarantee the same individual/team for each cleaning. In the event of such an occurrence, ProClean will find a replacement. Each employee must complete an extensive training program to ensure your service is completed to the highest of standards.

How do I pay for your services?

Payment is due at the time of service. ProClean gladly accepts the following forms of payment: MasterCard, Visa Discover, American Express, cash or check. One-time cleanings require a credit card payment. For your convenience, a credit card number may be left on file with ProClean to use in the event you should forget to leave your payment at the time of the cleaning. Otherwise, a $10.00 non-payment fee will be incurred. A $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

What is the cost of my cleaning?

Fees are based on the size and condition of your home or business. ProClean takes pride in providing our clients with the best possible phone estimate and do our best to honor the estimate that is given. However,  if  there is a discrepancy once the job is entered for the first time between the estimate and actual time needed, you will immediately be contacted for a price adjustment.

Should I tip the service providers?

If you are pleased with the completed service we encourage you to show your appreciation to your service provider. Although not required, a gratuity is a powerful way to say "I appreciate your work." Even a note from you, simply saying "thanks for a job well done" means a great deal.

What is the cancellation policy?

If it is necessary to cancel/skip your regular cleaning day, ProClean requires a notice of one business day. If ProClean receives less than one day's notice, or can't access your home, we charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing any termination of regularly scheduled cleanings.

What if my cleaning falls on holiday?

If your scheduled cleaning falls on a holiday ProClean observes, we will be sure to contact you to reschedule your cleaning or make arrangements to fulfil that clean at a more convenient time close to the holiday.

How do I provide feedback on my cleanings?

Since cleaning is a very personalized and subjective service, call ProClean directly or send us an email at with any comments or feedback on your service. This feedback is essential to serve you better, to correct any problems and to let us know what you enjoy.